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FAQs

What is the Aleph Platform?

The Platform is a suite of tools that help you collect, organize, and analyse data

Is my data safe?

Yes. You can rest assured that your data is preserved and at any point in the process. You can keep an offline copy if you want to

Do I need an internet connection?

You can partially use Probe to conduct surveys offline then upload once a reliable connection is made. Discover needs a connection so that you can always be up-to-date with Probe streams

What OSes are supported?

You can download both apps on either iOS or Android. Insights can can viewed on any device with web access.

Can I modify the Insights page?

You can build whatever views you want to track in the Insights page. Your display arrangement will persist between devices.

Can I download my data?

Yes. You can download your data to an offline storage medium by pressing Export in the top right menu.

You can ask other questions by filling a support ticket or by reaching us on support@alephmetrics.com

Software Updates

Update your Probe app

Update your Discover app

As per best practices - it is good to always keep your apps updated to benefit from latest fixes. Please visit your respective app store to check your app version